Delivery Policy

Effective Date: 03.01.25

At PC Innovation, we are committed to delivering your custom-built computers in a timely and efficient manner. This Delivery Policy outlines the procedures, costs, and delivery options available to you when purchasing products from our website.

1.⁠ ⁠Delivery Areas

We currently deliver to the following locations:

• United Kingdom (UK): We offer delivery throughout the UK, including mainland and Northern Ireland.

• International Deliveries: We deliver to most countries.

Please note that we may not be able to deliver to certain remote or restricted areas. For more information, please contact our customer service team at Info@pcinnovation.co.uk.

2.⁠ ⁠Delivery Timeframes

The estimated delivery time depends on the product’s availability, the shipping method chosen, and the delivery address. Our general delivery timeframes are as follows:

• Standard Delivery: 3–5 business days (UK mainland).

• Express Delivery: 1–3 business days (UK mainland).

• International Delivery: Delivery times for international orders will vary based on destination.

3.⁠ ⁠Delivery Charges

Delivery charges will vary depending on the shipping method selected and the delivery address.

• Standard Delivery: Free of Charge

• Express Delivery: Delivery cost will be discussed.

• International Delivery: Delivery costs for international orders will be calculated and added to the invoice.

4.⁠ ⁠Order Processing and Shipping

• All orders are processed during business hours, Monday to Friday (excluding public holidays). Orders placed after 2:00 PM will be processed on the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if applicable) so you can track the status of your delivery.

• Delivery times are estimated and may vary depending on the availability of products, order volume, and unforeseen delays (e.g., adverse weather conditions or third-party carrier delays).

5.⁠ ⁠Delivery Restrictions

• We do not deliver to P.O. Boxes, military addresses, or other restricted locations.

• Some products may be subject to delivery restrictions due to size, weight, or shipping limitations. If this applies, you will be notified.

6.⁠ ⁠Missing or Damaged Items

• If your item is lost or damaged during shipping, please contact our customer support team immediately at info@pcinnovation.co.uk. We will assist in resolving the issue and may offer a replacement or refund depending on the circumstances.

• Please inspect your delivery as soon as it arrives. If any items are damaged or missing, please report it to us within 24 hours of delivery.

7.⁠ ⁠Delivery Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your delivery. Please note that tracking may not be immediately available and can take up to 12 hours to update after dispatch.

8.⁠ ⁠Failed Deliveries

If a delivery attempt is unsuccessful (e.g., no one is available to receive the package), the carrier may leave a note with instructions on how to rearrange delivery or collect the package from a local depot. Please follow the instructions provided to ensure timely receipt of your order. Additional charges may apply if re-delivery attempts are required.

9.⁠ ⁠Delivery Address

It is your responsibility to provide the correct and complete delivery address. Please double-check your address details on the invoice to avoid any delays or delivery issues. We cannot be held responsible for delays or issues caused by incorrect address details.

10.⁠ ⁠Returns and Cancellations

For information on returning or canceling an order, please refer to our [Returns and Refunds Policy] or contact our customer support team for assistance.

11.⁠ ⁠Contact Us

If you have any questions or concerns about your delivery, please do not hesitate to contact us at:

PC Innovation

Email: info@pcinnovation.co.uk

Phone: 07845868886

Website: www.pcinnovation.co.uk